FAQ

I want to make a reservation/ask for room pricing. Where can I see this information?

Please check our booking rates or contact us directly at +52 (984) 231 1081, or by email at reservations@alayatulum.com

I want to assist Yoga classes, are there any available? Can I assist without being a guest? What’s the class hours?

Yoga class is everyday at 9:00 a.m. If you’re not a guest it has a $16 USD Price.

I’m phorographer/influencer/model and I want to collaborate with Alaya. Who can I contact?

Please write us directly at events@ahautulum.com (mail copy to: dirk@ahautulum.com)

I haven't received a reservation confirmation but I already did it on the website, can you help me?

Please contact us directly at +52 (984) 231 1081, or send us a mail at reservations@alayatulum.com

Do you accept credit card payments?

Yes. Visa, MasterCard and American Express

Where can I see more information about events?

For complete information regarding events, please contact us at events@ahautulu.com

We’re not guests. Can we assist to the activities and installations of Alaya?

Yes. Jungle gym is $25 USD per day, training
Mondays, Wednesdays and Fridays at 9:30 a.m. Yoga class is $16 USD per class, every day at 9:00 a.m. For
additional information please contact frontdesk@alayatulum.com

Is Alaya available for weddings?

Yes. For all the information please contact us at events@ahautulum.com

Is there transport/shuttle from the airport to Alaya?

We have transportation with an extra charge. Please contact frontdesk@alayatulum.com and reservations@alayatulum.com

What’s the front desk phone number?

For general inquiries please contact frontdesk@alayatulum.com or +52 (984) 147 5225

Where are you located?

Av. Boca Paila Km. 8.3, Zona Costera, 77760 Tulum, Q.R.

Can I bring my Pet?

We are a pet friendly hotel, so we do accept pets to stay with you or spend the day at the beach. We count with different hygiene and security norms, like be on the watch of your pets needs as well as use a leash if the pet is not going to be attended. We also try to restrict the access of pets to the restaurant.